Sometimes, Socioh loses permission to control the catalogs or supplementary feeds you have created through its dashboard. This happens when your Facebook account tokens expire, or if change your password(s).
When this happens, you should get an alert from Socioh asking you to reconnect your Meta account. If you get such an alert here’s what to do:
1. Visit your Socioh dashboard. You should see a prompt to reconnect your Meta account. If you don’t, click on “Settings” on the bottom left of your screen.
3. After you’ve reconnected, you must confirm your account settings and save them.
That’s it. Your catalogs and supplementary feeds will now continue to sync.
If you’re still facing any issues, use the chat icon on the bottom right corner of the app to contact us. One of our team members will respond to you within 24 business hours.
