Make the most of your subscription
Browse by topic to find help and answers to FAQs. Make the most of your Socioh subscription with pro tips for advertisers.
Settings and Pricing
Branded Catalogs
Ad campaigns
Design
Basics
Billing
- When am I billed?
- How do I cancel my subscription?
- I have requested a refund against Socioh’s 60-day money-back guarantee. How soon can I expect the refund to be processed?
- Can I get a refund if I did not get results or have not used my Socioh subscription?
- How am I billed? Do I get charged all at once if I subscribe to your annual plan?
Pricing
Settings
Catalog basics
- How do I set up intro cards for dynamic ads in my Meta ad account?
- How do I connect Junip to Socioh for reviews in your DPAs?
- How do I connect Stamped.io to Socioh for reviews in your DPAs?
- How do I connect Judge.me to Socioh for reviews in your DPAs?
- How do I connect Yotpo to Socioh for reviews in your DPAs?
Catalog troubleshooting
- How can I remove specific products from my Meta catalog for retargeting ads?
- I can’t see all my products in my Branded Catalog. Where are they?
- I can’t find the catalog that I created on Meta. How can I import it to Socioh?
- I just edited a Branded Catalog on Socioh. Why aren’t my edits to Branded Catalogs showing up on Meta?
Creating your catalog
- How do I add customer reviews to my Branded Catalog?
- Which is the best Branded Catalog design for my store?
- Can I remove the white strips/bars from the sides of my product image?
- How do I remove the background of my product images?
- Can I create a basic catalog or plain product feed through Socioh (without any branding, design or automation)?