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How to use your 1st-party pixel data to improve your account’s ROAS on Meta
What are Dynamic Product Ads (DPAs) and why do I need a catalog to create one?
What are full-funnel campaigns?
How do I create a Dynamic Product Ad (DPA)?
How can I remove specific products from my Facebook catalog for retargeting ads?
Automatically remove the background of your images
Select from Socioh’s designed templates to create your Branded Catalog
How can I create an ad through Socioh?
I can’t find the catalog that I created on Facebook. How can I import it to Socioh?
I just edited a Branded Catalog on Socioh. Why aren’t my edits to Branded Catalogs showing up on Facebook?
What are ad sets?
I can't see all my products in my Branded Catalog. Where are they?
What are Lookalike audiences (LLAs)?
How to schedule catalog design change using Smart Switch
What is a conversion ad?
Create your first Branded Catalog
Can I upload additional product images to my Branded Catalog?
How do I create a retargeting ad?
Which prospecting campaign should I start with?
How many managers can I invite to Socioh?
How should I reconnect my store to Socioh?
Can I use secondary product images from my store in my Branded Catalog?
Can I create a basic catalog or plain product feed through Socioh (without any branding, design or automation)?
Which is the best Branded Catalog design for my store?
Can I remove the white strips/bars from the sides of my product image?
How do I remove the background of my product images?
How do I create a Branded Catalog?
How do I add conditional rules to my Branded Catalog?
How do I edit product reviews on Socioh for dynamic review-mapped Branded Catalogs?
How to edit multi-image templates on Socioh
How do I add Socioh’s Pixel to my Shopify store?
What are Dynamic Discounts?
What are team roles? Are permissions different for Admins and Managers?
How do I remove a manager from my Socioh dashboard?
Can I add or change the Google Product Category for my products via Socioh?
How do I add Socioh UTMs to my Google ad campaigns?
Can I invite my team members to manage my store on Socioh?
How do I add Socioh UTMs to my Meta ad campaigns?
Branded Catalog Help Index
Branded Catalog FAQs
How do I add Socioh UTMs to my TikTok ad campaigns?
How do I add Socioh's UTMs to my ad campaigns?
What is a catalog and what kind of ads can I make with it?
How do I add product sets to my catalogs in Socioh?
How do I import my product inventory to my catalog?
Can I save and reuse my Branded Catalog design?
Can I get a refund if I did not get results or have not used my Socioh subscription?
Do you have an affiliate marketing program?
Does Socioh offer discounts?
How do I install Socioh with a private app API key on Shopify?
Does Socioh offer a free trial?
Does the subscription cover the cost of running Meta ads?
Does Socioh's pricing include account management and reporting?
Designing & Editing Your Template
Does Socioh charge a percent of my ad spend in addition to the amount I pay for my subscription?
Facing issues setting up your account with Socioh? Here's how to troubleshoot and set up for success.
How do I edit a review-mapped template on Socioh?
How do I decide which campaigns to run and how much to spend?
How am I billed? Do I get charged all at once if I subscribe to your annual plan?
How can I change or add a Google Product Category to my products?
How do I cancel my subscription to Socioh's paid plans?
How do I pay for Socioh? Do I need a credit card?
How do I integrate your products reviews on Socioh for dynamic review-mapped Branded Catalogs?
How long will it take to resync my store?
How do I know Socioh is right for me? Can I explore it before I subscribe?
How to edit a dynamically-mapped, rule-based template
How does Socioh's 60-day money-back guarantee work?
How to add text to your Socioh template
How do I sign up for Socioh?
How does Socioh's payment process work?
How to edit text in your Socioh template
How to remove the background of your product images on Socioh
How do Socioh’s new pricing plans work?
How to format your text in your Socioh template
What do I need to get started with retargeting ads through Socioh?
I don’t have a Facebook Business Manager Account. Can I use Socioh?
What is a DABA campaign? Do I need one?
I sell products in more than one category. What do I pick?
I'm subscribed to an old plan. How will any pricing changes affect me?
I cannot connect my Instagram account to Socioh. What should I do?
I'm new to Socioh. What should I do first?
Is Socioh right for me? How do I get started with Socioh?
What happens if I cancel my subscription? How long is my plan valid?
I’m not on Shopify. Do I still get access to Socioh’s analytics?
I have requested a refund against Socioh’s 60-day money-back guarantee. How soon can I expect the refund to be processed?
I got billed incorrectly. How do I get help?
Will I be charged extra as a percent of ad-spend or for any upsells once I subscribe?
I am a subscribed user but I'm being told to upgrade. Do I need to pay extra?
Will I be using Socioh via my Meta Business Manager and paying Meta directly for ads?
When does Socioh bill me?
What will happen once the free trial period ends? Will I get billed?
Why does Socioh need Meta permissions?
What are Branded Catalogs and why do I need them?
How do I edit individual products in a Branded Catalog? What are 'Edited Creatives'?
When am I billed?
How do I cancel my subscription?
Why are Socioh's Catalogs better?
How do I edit a Branded Catalog template?
How many catalogs do I need for my store?
How do I add customer reviews to my Branded Catalog?
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Success Guide
Getting Started
Branded Catalogs
Create your first catalog
Edit your catalog design
Branded Catalog FAQs
Smart Switch and Smart Loop
Editing and Master Templates
Create Ad
Create your first campaign
Socioh’s hacks for advertisers
Settings and Pricing
Basics
Settings
Pricing
Billing
Troubleshooting
Audiences
Socioh’s order-data based audiences
Design
Top features every advertiser needs to use
Designer FAQs
Analytics
Using Socioh's first-party pixel
Success Guide
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I got billed incorrectly. How do I get help?

If you’ve been billed incorrectly, please write to our support team using the in-app chat icon located at the bottom-right corner of your Socioh screen.

I got billed incorrectly. How do I get help?
Bhuvi Gupta
Senior Product Marketer

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